I recently had a MacBook Pro in for service after the screen went dark. First they overnighted me a box to ship the laptop to them in. Then for each step of the process, I received an e-mail. Laptop received, diagnosing the problem, waiting for part shipment, repaired, shipped back. I could also track the whole progress on the website, which made it clear what was going on.

Compared to most places where your item vanishes into a black box for some unknown period of time, this was great.

Also, that’s REALLY quick turn around, especially considering they had to wait for a part to arrive.

Kudos to Apple.