Comments on: Bank of America Fraud Protection Sucks

By: Matthew

Matthew — Mon, 12 Sep 2011 18:44:20 +0000

I recently had a fradulent charge of over $2,000 placed on my Bank of America MC, and the only reason I knew about it was because I check my account online frequently – Bank of America never contacted me.

The charge was for a supplier of hardware for the military and the aviation industry, which I have never done business with (nor with any other similar companies, as my credit card is a regular consumer credit card, not a business card). This did not send up any red flags for Bank of America.

By contrast, a couple of months ago I placed a charge of less than $200 on my card from a store I have shopped at before (just a different location one town over), and that resulted in my account being frozen.

Bank of America really needs to get its collective mind around what actually constitutes a legitimate red flag for a suspicious transaction – right now they just ignore the large and truly suspicious transactions and shut off your card when you make a small, typical purchase of a type you’ve made before.

I’ll be getting rid of that account very soon.

By: mike

mike — Mon, 20 Dec 2010 17:33:12 +0000

i had to cancel my bofa account because of the fraud protection department. they started freezing my card about once a month. then it turned into once a week, then every time i used my card it was frozen. the people at the fraud department were sarcastic and rude accusatory. when i tried to establish a record of who i had been communicating with, they’d give me fake names and extensions. i’d frequently get booted off hold.

and now wikileaks is about to dump a whole bunch of files on these Aholes… popcorn ready.

By: Romano

Romano — Sat, 18 Dec 2010 05:48:37 +0000

Well I walked into a BAC branch, showed my ID, and withdrew money from my joint business account in wich I was a co-signer on. My ex partner filed a fraud complaint and BAC Ingenious solotion was to crdit the account without even looking @ the account history to see if a fraud actually took place. My ex-partner withdrew the credited money and left town leaving a negative $3,000!!. Great investigating!!! It would have taken all of a second to find out that the money was withrawn by a co-signer on the acct. & @ a branch location. So If you want free money from Bank of America, just say your missing thousands of dollars and they’ll give it to you. P.S you going to have to run leave town. lol

By: harrison

harrison — Fri, 11 Jun 2010 14:56:18 +0000

hey, just googled “bank of america fraud protection sucks” and found this. just got done with 30 minutes of the same merry go round, but now have to go to an actual banking center with multiple forms of ID to unlock the account. This will end up costing BOA customers, Chase offers so much of a better experience its a bit unreal. John Paulson should reconsider his huge investment in these guys, their commercial side is a joke.

By: Kristin

Kristin — Wed, 10 Dec 2008 15:22:40 +0000

That pretty ridiculous and kinda funny too. Who would even know the answers to those questions?!?! You should have come and had more fun losing miserably at trivia!