I think I’ve figured one reason that Starbucks has not caught out here in the Boston area like it has on the West Coast.
The Starbucks out here don’t run smoothly. People pay cash, the employees don’t really have a good working system, there’s a lot of confusion.
If you want to see Starbucks as it is meant to be, go to Redmond Town Center. The store is setup to flow. There is an In door and an Out door with the line, ordering and payment area, then the pickup area with some waiting room, then the exit. The staff is the epitome of a well oiled machine.