While I still don’t really “get” Twitter, I did have a neat customer service experience via Twitter the other day.
JetBlue replaced their reservation system over the weekend and TripIt wasn’t able to property parse the new reservation e-mails. I tweeted about it:
Looks like TripIt doesn’t like the new JetBlue reservation system’s e-mails:( Hopefully they fix it soon! Vegas Baby! #tripit #jetblue
Shortly afterwards, I got this:
@devondragon Thanks! We’ve fixed TripIt to work with the new JetBlue confirmation emails. Itineraries updated for all travelers. Vegas Baby!
Good, un-asked for, customer service with a personal touch. Big fan!
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